FAQ’S

Home Electronics Sale:

 

Terms and Conditions for Miishoppers Large Appliances Sale:

The following Terms and Conditions ("Policy") shall be applicable in respect of all purchases made on the website www.miishoppers.com. In the event of any contradiction, the terms of this Policy will apply for purchases made during the Miishoppers Large Appliances Sale.

 

• This document is an electronic record in terms of Information Technology Act, 2000, and the Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Wherever the context so requires 'You' or "User" it shall mean any buyer on Miishoppers.com.
• Miishoppers reserves the right, at our sole discretion, to change, modify, add or remove portions of this document, at any time without any prior written notice to you. If you make any purchase during the Miishoppers Large Appliances Sale, You shall be subject to this Policy.
• All offers on Products shall be for limited stocks and are for limited period(s). Miishoppers may at its sole discretion modify, extend, update or withdraw the offers on products without prior notice to you.
• The offers during the Miishoppers Large Appliances Sale are applicable only for specific products.
• In case of Cash back offers extended by banks during the Miishoppers Large Appliances Sale, You will, in addition to this Policy, be governed by the Terms and Conditions of the said bank/card issuer.
• Miishoppers may, at any time due to various reasons, including but not limited to technical errors, unavailability of stocks or for any other reasons whatsoever, cancel the orders placed by you. Miishoppers decision of cancelling the order shall be final and Miishoppers shall not be liable for such cancellation(s) whatsoever.
• Offers extended on Miishoppers Large Appliances Sale are non-transferable, not for resale, and not redeemable for cash.
• While Miishoppers accept delivery of returned products from most locations where the product was originally delivered, there are certain locations where Miishoppers may not be able to take delivery of returned products. Please contact customer care for any assistance in this regard.
• This Policy is only applicable for the purchase made during the Miishoppers Large Appliances Sale. Any purchases made prior to the said period shall be governed in accordance with the terms and conditions applicable at the time of such purchase.
• Miishoppers reserves the right to withdraw this offer at any point of time without any prior notice.
• The relevant sellers on Miishoppers.com shall be responsible for the products sold and its service and Miishoppers shall not be responsible for the same
• Miishoppers shall not be responsible if some purchase is not registered or is lost due to any network problems such as breakdown of machinery, unclear network, disruption in the network and/or the cost(s) charged by the network operator(s). Any dispute in connection to the same shall be settled between the end customer and the seller/ network operator without involving Miishoppers.
• All participants shall be required to ensure that the mobile number(s), e-mail address and/or other details provided to Miishoppers.com are true, accurate and in use. Any liability, consequence or claim arising on account of any incorrect or outdated information provided by the participants to Miishoppers.com shall solely be borne by the affected/concerned participants.
• If Miishoppers has suspicion or knowledge, that any participant is involved in any fraudulent or illegal activity, Miishoppers reserves the right to disqualify that entrant and any related entrants
• Miishoppers does not warrant that the Call Center will run concurrently and error free during and/or after the promotion period and Miishoppers shall not be liable for issues related to technical and/or human error whatsoever.
• Miishoppers.com shall not be responsible for any loss, injury or any other liability arising due to participation by any person in the offer.
• Miishoppers.com shall not be liable for any loss or damage due to Act of God, Governmental actions, other force major circumstances, or any other reason beyond its control, and shall not be liable to pay any amount as compensation or otherwise.
• By participating, all eligible participants agree to be bound by these Terms and Conditions, the Terms of Use, Privacy Policy and other relevant documentation that are available on Miishoppers.com including any modifications, alterations or updates that Miishoppers make.
• Miishoppers.com reserves the right, in its sole discretion, to disqualify any participant that tampers or attempts to tamper with the deal or violates these Terms and Conditions or acts in a disruptive manner.
• All disputes concerning the above shall be subject to jurisdiction.

 

My Account and My Orders:

 

What is 'My Account'? How do I update my information?

It is easy to update your Miishoppers account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on Miishoppers

• Manage/edit your personal data like address, phone numbers, email ids
• Change your password
• Track the status of your orders

 

How do I merge my Miishoppers accounts linked to different email ids?

You can merge two of your Miishoppers accounts linked to different email ids or update the email id linked to your existing Miishoppers account. The process is the same.

Step 1: Log in to your Miishoppers account.

Step 2: In the 'My Account' pane, go to the 'Account information' tab and update the email details. If you want to change the email id, enter your 'new email' id below.  Click the 'Save Changes' button. You will receive a 'We have sent a mail to your new email id for re-confirmation' message.

Step 4: Go to your 'new email' account and click on the Miishoppers account - Update Email message for confirmation.

Step 5: You are now redirected to the 'Update Email' page.

 -Below your 'new email' id, provide the password for your current Miishoppers account. 
 -Enter your new Miishoppers account password. 
 -Re-enter to confirm your new Miishoppers account password. 
 -Click the 'Update Email' button.

 

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

 

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale.

 

Shopping:

 

I see different prices for books with the same title. Why?

On Miishoppers, you may find various editions of the title. Some editions might be collector's first/earlier prints, while some might be hardcover and others paperback. You can check for this on the product page.

Some editions are re-published/printed within India, while some editions are imported. All other available editions and alternative prices for a particular title are mentioned on the respective product page under 'Other Editions'.

 

Why do I see different prices for the same product?

A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the Miishoppers marketplace, where different sellers compete for your order.

 

Is it necessary to have an account to shop on Miishoppers?

You can shop on Miishoppers by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Miishoppers account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers..

 

Order Status:

Where's My Order?
If you have successfully placed an order recently and have not received it yet, see if we've already sent your package:

Not yet Shipped: It means that we have not yet started preparing your order. You can check the estimated delivery date next to each product. The estimated delivery date is based on the availability of your products and the delivery option you chose while confirming your order.

Shipping soon: It means that we are preparing your order and it will be sent to you, usually within 24 hours. You cannot make changes to an order that is about to be shipped.

Dispatched: It means that we have sent your order on the date indicated. You can check the estimated delivery date in Your Account.

Out for Delivery: It means that your package is out for delivery and should be delivered on the day you receive the message

Delivered: It means that your package has been delivered. In case you have not received it personally, please check with your family members in case of a residential address or the office security/ mailroom etc. in case it is a business address. 

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

 

Why was my order cancelled?

An order at Miishoppers.com can get cancelled under following circumstances –

• Policy Violation by Buyer e.g. duplicate orders placed during a deal
• Product out of stock with the merchant
• Buyer's location not serviceable by our courier partners
• Payment fraud suspicion
• Incorrect pricing or description of the product
• Any other reason which prevents us from fulfilling the order

You can learn more about the order status at Miishoppers.com/track order

After the order is cancelled, it takes upto 2 weeks for the refund to show up in your account.

Change quantity of order

We can change the quantity of order as long as it is not shipped.

• It is relatively simpler for changing the quantity of COD orders as the payment will be collected at the time of delivery
• If you are reducing the quantity of a prepaid order, the balance amount will be refunded to your bank account (through which the payment was made). If you want to increase the quantity of an order, we recommend that a new order should be placed.

You should contact us at Miishoppers.com/support for reducing the quantity in your order.

 

What do the different order status mean?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway. 
Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller. 
Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery. 
Order Cancelled: The order was cancelled.

 

When and how can I cancel an order?

You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number.

 

Shipping:
 

What are the delivery charges?

Delivery charge varies with each Seller and location of delivery.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some sellers and products, if you shop with them for a minimum predefined value. 

 

Are there any hidden costs (sales tax, octroi etc.) on items sold by sellers?

No. There are zero hidden charges when you make a purchase on Miishoppers. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay for the product.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

 

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time is dependent on the following factors 

• The Seller offering the product
• Product's availability with the Seller
• The destination to which you want the order shipped to and geographical location of the seller.

 

What do the different tags like "In Stock", "Available" mean?

 

'In Stock' 
For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. 

'Imported' 
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you. 

'Available' 
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location. 

'Preorder' or 'Forthcoming' 
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week) 
  
'Back In Stock Soon' 
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller. 

'Temporarily Unavailable' 
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase. 

'Out of Stock' 
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase. 

'Permanently Discontinued' 
This product is no longer available because it is obsolete and/or its production has been discontinued. 

'Out of Print' 
This product is not available because it is no longer being published and has been permanently discontinued. 

 

Why does the estimated delivery time vary from seller to seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. 

Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

 

Why does the delivery date not correspond to the delivery timeline mentioned?

It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates. 

 

Seller does not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on 

• If the Seller ships to your location
• Legal restrictions, if any, on shipping particular products to your location
• The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

 

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. 

Wherever possible Mii Logistics will facilitate the pick-up of the item. In case the pick-up cannot be arranged through Mii, you can return the item through a third-party courier service. Return fees are borne by the Seller.

 

Does Miishoppers deliver internationally?

As of now, Miishoppers doesn't deliver items internationally. 

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

Payments:

How do I pay for a purchase? Miishoppers:

Miishoppers offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Miishoppers trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, Cash on Delivery to make your purchase.

Miishoppers also accepts payments made using Visa, MasterCard, Maestro and debit/credit cards.

 Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Miishoppers?

 

There are NO hidden charges when you make a purchase on Miishoppers. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the seller policy. Please check individual seller for the same.

What is Cash on Delivery?

If you are not comfortable making an online payment on Miishoppers.com, you can opt for the Cash on Delivery (C-o-D) payment method instead if this option is available for the purchase. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

If a COD facility is available, it is mentioned next to Buy Now link on the product page.

 

The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

 

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and other countries.

 

Credit cards:

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

 

Debit cards:

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

 

Is it safe to use my credit/debit card on Miishoppers.com?

Your online transaction on Miishoppers is secure with the highest levels of transaction security currently available on the Internet. Miishoppers uses CCavenue Payment gateway for your online transactions.

All credit card and debit card payments on Miishoppers are processed through secure and trusted payment gateways. CCavenue will be contacted for any clarifications and technical issues.

Payments made on Miishoppers.com could sometimes fail or remain in a pending stage:

Payments could fail due to the following reasons:

• You accidentally entered incorrect debit/ credit card details like name on the card, card number, CVV and expiry date.
• The card details you provided are no longer valid or need to be updated
• Your bank is going through an outage
• You accidentally closed/ refreshed the page or pressed backspace while the transaction was being processed by your bank
• The connection between Miishoppers and your Bank failed due to some technical reasons and the transaction couldn't be completed
• Your card may be blocked for online transactions
• You might be using a card that is not accepted on Miishoppers.com currently. In any of these cases we'll send you an e-mail to notify you of the payment failure.

You could also receive a payment pending message due to the following reasons:

• Payment confirmation pending: If you paid for your order using net banking, we may be awaiting the payment confirmation from your bank. This can sometimes take a few days. For immediate status, contact your bank.
• Problem in contacting your bank or credit card: Sometimes we may be unable to contact your bank or card issuer which can cause delay. If so, you will receive an e-mail from us.
• Incomplete payment: If your initial payment attempt was unsuccessful, your payment might stay in pending stage. In such cases, try to revise the payment when you receive an e-mail from us, so that we can process your order immediately.

Note: If your payment is still processing, you will see a "We haven't received payment confirmation from your bank or credit card yet". In such cases, do not attempt paying a second time unless you're sure that your payment failed. If you accidentally pay twice, we'll refund your extra payment within a few days.

 

What steps does Miishoppers.com take to prevent card fraud?

Miishoppers realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

 

Print an Invoice

 

If you need a copy of your invoice for an FBA order that you placed, you can print one from the order detail page:

To print an invoice:

Go to My Orders

Click View Order Details below the date listed on Your Orders page

Click Print Invoice on the right side of the Order Detail page

Note: You will not be able to print an invoice for the following orders from Your Account:

Orders that are not yet shipped

Seller Fulfilled Orders*

Digital Orders

*To obtain a duplicate invoice for Seller Fulfilled Orders, you will need to contact the seller directly from the My orders page.

 

Can I use my bank's Internet Banking feature to make a payment?

Yes. Miishoppers offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. Only CCavenue accepted cards and internet banking with miishoppers.com are only allowed for now.

 

Can I make a credit/debit card or Internet banking payment on Miishoppers through my mobile?

No, at present Miishoppers.com is available as an online site with best features. Soon we will reach you with mobile application. Miishoppers uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

 

How do I place a Cash on Delivery (C-o-D) order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

 

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation.

 

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

 

Terms & Conditions:

• The maximum order value for C-o-D is ₹50,000
• e-Gift Vouchers or Store Credit cannot be used for C-o-D orders
• Cash-only payment at the time of delivery.

 

COURIER

How does the delivery process work?

All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.

Sellers generally ship through Mii Logistics wherever possible or will use other reputed courier service providers. During checkout you will be prompted to provide your location's pincode in order to ensure that the seller does indeed deliver to you.

All electronic items are insured for theft and damages during transit.

 

Can product be delivered to my address?

Miishoppers delivers the product all over India. If there are location restrictions, they are mentioned on the product.

If your address is not serviceable by any of our courier partner, we will call you for address correction or alternate address.

How are items packaged?

Products sold by sellers are shipped in packages with standard packing. Fragile items like electronics are safely secured packed. Other sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

Are in-transit products insured?

Only electronic items are insured against theft and damages incurred during transit.

 

How can I track the delivery of my order?

All items sold by sellers on Miishoppers are delivered through reputed courier partners including Mii Logistics - Miishoppers preferred delivery partner. You will be provided a Tracking ID for your order by the respective courier service provider. Order IDs contain tracking information from Mii Logistics.

 

What is Mii Logistics?

Mii Logistics is Miishoppers preferred delivery partner. Mii delivers across all major postal codes across India. For buyers, returns are processed through Mii's pick-up service wherever possible.

 

Cancellations & Returns:

 

What is Miishoppers Friendly Returns policy?

At Miishoppers, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

 

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

 

We assure you that all products sold on Miishoppers are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. 

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Miishoppers. 30 Day Replacement Guarantee for all other sellers for Fashion, Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. 

In any case, all your purchases on Miishoppers are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. 

Replacement
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. 

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked 

Exchange
If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. 

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. 

 

What is Miishoppers Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from sellers with Miishoppers.com or within 10 days of delivery from other Sellers. 

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost. 

 

Do I get 30 Day Returns on products with the 'Miishoppers ‘?

You are eligible for 30 Day Returns towards a new replacement, in case you've received a damaged or defective item. In case, a replacement cannot be issued, a refund will be provided.

 

What items can I Exchange?

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

 

Where can I find the Seller's Return Policy?

Please go to the product page, where you can see the respective policy against each Seller offering that product.

 

The Seller has declined my request. What can I do?

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at Complaints@Miishoppers.com

You can file a dispute 45 days from the date of delivery. Miishoppers mediates buyer-seller disputes on a case-by-case basis.

Miishoppers Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

 

What is Miishoppers Buyer Protection?

Miishoppers Buyer Protection seeks to help Buyers who have an issue with product as the Seller is unable to provide resolution and the Buyer is unconvinced.

Write to us at Complaints@Miishoppers.com in case you want to raise a dispute. Miishoppers looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Miishoppers for settling the dispute.

 

Product has manufacturing defect?

If the product has manufacturing defect, you are covered under buyer protection.

If it is a branded product like electronics or home appliances, you should claim the warranty by calling or visiting the nearest service center of the brand.

For non-standard products, please write to us at Complaints@Miishoppers.com and we would take your issue with the merchant.

Product is significantly different from description

You are covered by Miishoppers Return & Replacement policy in case you receive a product that is significantly different from the description on the Site. This not only covers, wrong size, color, style etc. but also any wrong promises or details in product description including major quality issues, expiration date etc.

Wrong quantity delivered

If wrong quantity is delivered, you are covered under buyer protection. Inform us within 2 days of receiving the order throughMiishoppers.com/support.

Please ensure that you have carefully checked in the box and have gone through the order and product details.

Product is damaged

All products are carefully packed before dispatch. In a rare circumstance, if the product reached you in damaged state, please contact us within 2 days from Miishoppers.com/support.

Missing parts in the product

Please check the content of the package from the product description (What's in the box). In a rare circumstance, if there are missing parts, please contact us at Complaints@Miishoppers.com.

No Invoice/Warranty received

All orders dispatched by Miishoppers carry original Invoice from the merchant. If the Invoice/Warranty is missing, please contact us at Complaints@Miishoppers.com.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

Write to us at Complaints@Miishoppers.com in case you want to raise a dispute. Miishoppers looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Miishoppers for settling the dispute.

• Return request is made outside the specified time frame
• Product is damaged because of use or Product is not in the same condition as you received it
• Specific categories like innerwear, lingerie, socks and clothing freebies
• Defective products that are covered under the manufacturer's warranty
• Any consumable item that has been used or installed
• Products with tampered or missing serial numbers
• Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
• Made-to-order / custom jewellery
• Fragile items, hygiene related items

 

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

 

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

 

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe. 
Refunds are issued when 

• Seller cannot provide replacement
• In-line with Buyer Protection, when a dispute has been ruled in your favour

Seller allows Refunds on select categories under certain conditions. Please check with the individual seller’s Returns Policy.

 

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.

 

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

 

What is the pickup process? Why have I been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email - In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt - Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit - Mention the Return ID on the package so that we can acknowledge your return - Please mention Seller's address as specified in the email notification sent to you - Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Refund/replacement will be initiated as soon as Seller receives the product from you.

 

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

 

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

 

In order to cancel an item in your order:

• Log into your Miishoppers account and go to the 'My Orders' page
• Identify the item you want to cancel and click on the corresponding 'View Details' link
• In the detailed order page, you will see 'Cancel' links against each of the items in that order
• Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

 

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Miishoppers.

 

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:

•           The item is being shipped together with another order of yours

•           The item is non-refundable (eg. e-Gift Vouchers)

In any of the above cases, you can get in touch with our Customer Support for more information

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

The mode of refund: The money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Miishoppers will complete the cancellation and initiate the refund, depending on your preference.

Product Query:

Warranty on products

Yes, we do offer manufacture warranty on products which typically have warranty.

The warranty is mention with the product description.

Manufacture Warranty: Warranty is provided by the manufacturer. Standard warranty and Invoice is sent along with the product and you will have to contact the manufacturer's service center to avail the warranty. Miishoppers will assist you if you are facing any problem in doing so.

Seller Warranty: The seller owns the warranty on such products. The product will have to be shipped back to merchant (for repair or replacement) to avail the warranty.

 

What is in the box?

The content of the box is mentioned in the description of the product.

Features and specifications of product

Features and specification of product is listed on the product page. If you have queries regarding your purchase, you can contact us at Miishoppers.com/support. You can also contact the merchant by clicking on ‘Ask a Merchant’ on the product page.

 

Easy to read, easy on the eyes

A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

What's Not Allowed?

Customer reviews should be relevant to the product in question. The product review section on Miishoppers.com is for you to share your opinion on the product, and for other customers to research better. Miishoppers.com reserves the right to remove reviews that include any of the following:

Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.)

Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same)HTML embedded in text

References to other retailers

Pricing related comments

Personal information (Phone numbers, postal address, email address and others)

Profane comments

Inflammatory comments

Copyrighted comments

Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.)

Promotional content

Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure)

Reviews written for any form of compensation

Reviews given using fake ids, irrelevant user email ids

Asking for helpful votes

Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)

Feedback about errors in the product description.